Shipping policy

Shipping

We currently ship within Australia only (Australia-wide). Shipping options and prices are shown at checkout.

Dispatch time: In-stock items usually dispatch within 3 business days after payment is confirmed. Backordered or special-order items dispatch within 3 business days of arriving at our store. Dispatch may take longer during peak periods.

Shipping cost: Calculated at checkout based on your delivery address and the order’s size/weight (including bulky items where applicable). The exact rate is shown before you pay.

Estimated delivery time (after dispatch): Most metro deliveries arrive in 3–7 business days. Regional/remote areas may take longer. We ship via Australia Post and StarTrack (handled locally by our Mildura freight partner, Sunraysia Freight Co).

Tracking: When your order leaves our warehouse, you’ll receive a dispatch confirmation email containing your tracking number and a link to the carrier’s tracking page. Tracking details are also visible on your customer-account order page.

Lost, damaged, or wrong items: If your parcel hasn’t moved on the carrier’s tracking for an unreasonable time, or arrives damaged or incorrect, please contact us at sales@thesoundtrap.com.au with your order number (and photos for damage). We’ll lodge an investigation with the carrier and resolve it under our Refund Policy and Australian Consumer Law.

Delivery timeframes are estimates and may vary due to carrier delays, weather events, and your location.