Terms of service
Store Policies
Service Commitment
The Soundtrap is a service-oriented music business focused on supporting you and your music. With thousands of products available online and in-store, we aim to meet your musical needs. We are committed to competitive pricing and to providing fair, reliable, and prompt service, sales, and advice. We value long-term customer relationships.
Peace of Mind
The Soundtrap stocks popular and in-demand items to meet purchase requirements quickly and replenishes inventory regularly. If an item is on back-order or requires a waiting period for special orders, we will keep you informed of estimated delivery times and offer alternatives where possible. If you have specific time constraints, please contact us before purchasing. Whether you shop in-store or online, our goal is to provide peace of mind and ensure your satisfaction.
Pricing and Availability
The Soundtrap sells most instruments and accessories below the Manufacturer’s Suggested or Recommended Retail Price (MSRP/RRP). We are committed to honest and transparent pricing and do not engage in misleading advertising or “customer baiting” tactics. We aim to build lifelong relationships with our customers.
Special Promotions
Occasionally, The Soundtrap offers special promotions with limited quantities at reduced prices. These promotions are clearly identified and available while supplies last.
When an Item is Not Immediately Available
If an item is not available and we cannot meet your required timeline, we will offer all possible solutions, including alternative products or a full refund. Our advertising and web store reflect our current stock as accurately as possible. If we cannot satisfy your needs, we will refund your purchase in full.
Online and In-Store Pricing
We strive to align our in-store pricing with our online prices. However, due to additional costs associated with in-store operations, prices may sometimes differ. If you notice a difference between online and in-store prices, please inform our staff and you will be entitled to the lower price, unless the difference is due to an online-only promotion.
Price Errors
We make every effort to price items correctly, but occasional errors may occur. In such cases, The Soundtrap reserves the right to refuse a sale and refund your payment in full. These occurrences are rare; if they happen, we will provide a full refund.
Descriptions, Specifications, and Images
The Soundtrap strives to ensure product descriptions, specifications, and images are accurate. However, due to manufacturer changes and the dynamic nature of the music industry, we cannot guarantee complete accuracy. If you require specific details, please contact us for further information.
Confirming Exact Specifications, Features, and Colour
Product specifications may change without notice. To ensure accuracy, please verify details such as colour options with our staff before making a final purchase. If you have any doubts, it is your responsibility to confirm the information by contacting us.
Refund and Return Policy
For clarity, no part of these Terms or The Soundtrap’s Returns Policy excludes your rights under Australian Consumer Law. If a purchased product is faulty, we will provide a replacement or refund. For more information, please read our full refund and return policy.
Shipping
In-stock items are typically shipped within three business days of receiving cleared payment. Back-orders or items from off-site facilities are dispatched within three business days of arrival at the store. High demand periods may impact dispatch times. International orders are not available. For more details, see our delivery information page.
Credit Card Verification and Fraud Prevention
To protect against unauthorised card usage, we may verify the purchaser’s identity before dispatching goods. This process usually involves a small, random charge to the purchasing card, which the purchaser must confirm. If you are uncomfortable with this process, we can use other methods to verify identity and complete your purchase.
Privacy Statement
The Soundtrap is committed to protecting your privacy. Our Privacy Policy outlines how we manage your personal information and safeguard your privacy. Please read our Privacy Policy for full details.
Disclaimer
All item descriptions, images, product logos, availability, and pricing are subject to change without notice. Product specifications may change at the manufacturer’s discretion. While we strive for accuracy, variations may occur. If you notice any errors or outdated information, please inform us so we can rectify it.
Contact Information
Questions about these policies should be sent to sales@thesoundtrap.com.au.
The Soundtrapsales@thesoundtrap.com.au
121 Langtree Avenue, Mildura VIC 3500, Australia.
(03) 5023 3662
ABN: 97 653 484 792